Dispute Management with SAP
This component contains functions for processing receivables-related dispute cases.
In business relationships, business partners frequently reduce the amounts of payments. These reductions have usually not been agreed with the payment recipient and therefore, the payment recipient has to investigate and resolve them.
It supplements the logistics process chain Purchase Order – Delivery – Invoice – Payment in the stage between invoice and payment if there are discrepancies with the customer.
In business relationships, business partners frequently reduce the amounts of payments. These reductions have usually not been agreed with the payment recipient and therefore, the payment recipient has to investigate and resolve them.
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