SAP Records Management

Records Management is a standard solution for the electronic management of records by converting paper records to electronic records.

Case Management

Case Management is a component for processing incidents, for example, a customer complaint or a late delivery. The system displays an overview of all the information relating to a case on one screen, and enables electronic forwarding of the case to other users.

Transaction SCASE

Example: Credit Limit Request.

Information

• SAP Record management, help documentation