SCOR Model for Supply Chain

The supply-chain operations reference (SCOR) model is a process reference model developed and endorsed by the Supply Chain Council as the cross-industry, standard diagnostic tool for the supply chain management. The SCOR model describes the business activities associated with satisfying a customer's demand, which includes a plan, source, make, deliver, return and enable

• Processes
  • Plan
    • Plan supply chain
    • Plan source
    • Plan make
    • Plan Deliver
    • Plan return
  • Source
    • Source stocked product
    • Source Make-to-order product
    • Source Engineer-to-Order product
  • Make
    • Make-to-stock product
    • Make-to-order product
    • Engineer-to-order
  • Deliver
    • Deliver stocked product
    • Deliver Make-to-order product
    • Deliver Engineer-to-Order product
    • Deliver retail product
  • Return
  • Enable
    • Business rules
    • Performance
    • Data and information
    • Human resources
    • Constraints
    • Network
    • Regulatory compliance
    • Risk
    • Procurement
    • Technology
• Performance
  • Reliability
    The Reliability attribute addresses the ability to perform tasks as required. Reliability focuses on the predictability of the outcome of a process. Typical metrics for the reliability attribute include On-time, the right quantity, the right quality. The SCOR key performance indicator (level-1 metric) is Perfect Order Fulfillment. Reliability is a customer-focused attribute. 
    • Perfect order fulfillment
    • Documentation accuracy
    • % of orders delivered in full
    • Perfect condition
  • Responsiveness
    The Responsiveness attribute describes the speed at which tasks are performed. Responsiveness addresses repeated speed of doing business. Example Responsiveness metrics are cycle time metrics. The SCOR key performance indicator for Responsiveness is Order Fulfillment Cycle Time. Responsiveness is a customer focused attribute. 
    • Order fulfillment life cycle
    • Source cycle time
    • Make cycle time
    • Deliver cycle time
    • Delivery retail cycle time
    • Return cycle time
  • Agility
    The Agility attribute describes the ability to respond to external influences; the ability to and speed of change. External influences include Non-forecastable increases or decreases in demand, suppliers or partners going out of business, natural disasters, acts of (cyber) terrorism, availability of financial resources (the economy), labor issues. The SCOR key performance indicators include Flexibility, Adaptability and Value-at-Risk. Agility is a customer-focused attribute
    • Overall value at risk
    • Upside SC adaptability
    • Downside SC adaptability
  • Cost
    The Cost attribute describes the cost of operating the process. Typical costs include labor cost, material cost, transportation cost. The SCOR key performance indicators for Cost is Total Cost to Serve. Cost is an internal focused attribute.
    • The total cost to serve
  • Asset management efficiency
    The Asset Management Efficiency (‘Assets’) attribute describes the ability to efficiently utilize assets. Asset management strategies in the supply chain include inventory reduction and in-source vs. outsource. Example metrics include Inventory days of supply, capacity utilization. The SCOR key performance indicators include Cash-to-Cash Cycle Time, Return on Fixed Assets. Asset Management Efficiency is an internally focused attribute.
    • Cash to cash lifecycle
    • Return on working capital
• Practices
  • Business Process Analysis/Improvement
  • Customer Support
  • Distribution Management
  • Information Management n Inventory Management
  • Material Handling
  • New Product Introduction
  • Order Engineering (ETO)
  • Order Management
  • People Management (Training)
  • Planning and Forecasting
  • Production Execution
  • Product Lifecycle Management
  • Purchasing/Procurement
  • Reverse Logistics n Risk/Security Management
  • Sustainable Supply Chain Management
  • Transportation Management
  • Warehousing