Communication

Good example of a notification

Dear Customer,

We strive to do everything we can to ensure that your SAP implementation runs efficiently at all times and under all conditions. For this reason, we thoroughly test our components before shipment and closely monitor their use by our customers throughout the solution life cycle. However, given the multitude of modifications and disparate systems implemented by our customers, not all eventualities can be simulated in advance.

Revenues are usually transferred to financial accounting at the time of billing according to the standard process. The SAP ERP Revenue Recognition function in the SD (Sales & Distribution) Module enables revenues to be deferred to variable points or periods in time and then transferred accordingly to financial accounting. In order to use this function in the productive systems it must first be activated by the customer.

We have determined that, under circumstances specific to individual customers, data discrepancies can potentially arise in the SAP ERP SD Revenue Recognition function. Potentially affected customers have already been contacted by our service team in recent weeks. Nonetheless, we are also notifying you today in order to make absolutely sure that this function is not in productive use within your organization.

With the help of note 769080, you can easily and reliably check wheter this function is being used in your productive system.

If you are not actively using this function and are not planning to use it no further action is necessary and you may disregard this notification.

If you are already actively using or are planning to implement this function, we request that you contact us via customer incident message on the component SD-BIL-RR so that we can work together to ensure that your SAP solution continues to satisfy your needs in the future.

Thank you in advance for your cooperation.