openSAP: The Business Opportunities of a Digitally Transformed Economy

The Shift Towards an Economy of Algorithms

The Resilient Enterprise: Customer Centricity

Customer centricity: a business model transformation

Individualized customer service is at the heart of the transformed enterprise.

The Resilient Enterprise: External Factors

Softening the impact of external factors

• Move into the subscription economy, selling services instead of products 
• Embedded data (external factors) for insight-driven decisions and faster reactions IOT – remote monitoring 
• Connected supply chain & network

• Business model transformation 
• Consequence on core processes 
• IT orchestration

The Profitable Enterprise

• Increase efficiency “Doing things right”
• Accelerate execution 
• Automate process steps 
• Data entry -> Decisions derived from various sources
• Digitalize tasks
• External digital service
• Increase effectiveness “Doing the right thing”
• De-layer processes
• Embedded analytics
• Automated approvals
• Raise process intelligence
• Advanced and predictive algorithms
• Digital data sources and data streaming
• Speed up signal to action 
• Analyze transactions without delay 
• Increase agility “Speed and flexibility”
• Increase process flexibility
• Increase organizational agility
• Assimilate process innovation
• Increase experience “User satisfaction & loyalty
• Increase experience
• Increase satisfaction
• Increase loyalty

Achieving Resilience with the Intelligent Enterprise

• BUSINESS PROCESS
• APPLICATIONS
• TECHNOLOGY